Customer service is operational Monday to Friday from 9:00 to 17:00.
We respond to written communications within a few business hours. All methods of contacting us can be found on the contact page.
The best way to find out about our news is through our monthly newsletter. At the bottom of this page, you can find the registration form.
If you prefer Telegram, there is a dedicated channel that informs you about news. To join, click here or search for this username: ondalis_it.
Authorized dealers can sell Ondalis products in their physical or virtual store point of sales. Selling on Amazon, E-bay or third party websites is not authorized.
Physical person cannot resell our products and, if we suspect that this is happening, we reserve the right to suspend the sale.
After opening (PAO), the product must be used within 6 months.
The stability tests performed on the product guarantee a total expiration of more than 30 months, and for this reason, you will not find the expiration date on the package.
The products do not contain preservatives.
The amount of water in the product is so low that the absence of bacterial proliferation is guaranteed. Laboratory tests show that during the use of the product, bacteria do not increase, despite the absence of preservatives.
All of our products use dyes of natural origin. It is common to find dyes of mineral origin on the market with opaque, not transparent supply chains.
For this reason, we decided to use only bio-dyes of natural origin obtained from plants and certified as organic by the main certification bodies to guarantee transparency in the supply chain and the highest quality.
No raw materials of animal origin are used in Ondalis products. Ondalis does not perform animal tests, in compliance with European legislation.
All the necessary information is available on the page of each product in the shop section of the site. If you have any questions that we haven’t answered, please contact us.
Find all the ways to contact us here.
Orders at our e-shop do not require registration.
Currently, only in our e-shop. If you want to try them in the mini-size version before buying them in the standard version, we recommend you start with the Try Kit.
- Credit-debit cards of the main circuits (Visa, MasterCard, American Express …)
- Wire transfer
Electronic payments are managed by Stripe, one of the safest and most reliable international platforms. We do not accept cash on delivery.
Yes. We accept returns without further cost to you for a period of 14 days after your products arrive.
It depends on the timetable.
- Order placed before 12:00 – delivered to the courier on the same day
- Order placed after 12:00 – delivered to the courier the next day
While waiting for the arrival of your products, you can check the status of the shipment in real time.
Here are the shipping options currently available:
- 4-6 working days – 1 product – € 4.50
- 4-6 working days – 2 products or more – free shipping
A carbdboard envelope and a recyclable plastic envelope for documents. Don’t worry, you won’t get bulky cardboard boxes full of duct tape. A guide to properly dispose of packaging from our shipments can by found here.